Know Your Customer (KYC) Policy – Velki Live Official

Operated by: Cric Infotech N.V. | Company No: 152377 | Licensed by Curaçao Gaming Authority under License No. 365/JAZ Sub-License GLH-OCCHKTW0777072024

1. Introduction

The Know Your Customer (“KYC”) Policy outlines the verification standards adopted by Velki Live Official (veelki.live) to ensure safe, transparent, and compliant betting services under the jurisdiction of the Curaçao Gaming Authority. The objective of this policy is to confirm user identity, prevent misuse of our platform, and comply with international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.

As a licensed betting service, we are legally obliged to verify every customer’s identity before permitting financial or transactional activities such as deposits, withdrawals, or participation in games. KYC verification also safeguards users against identity theft, fraud, or unauthorized account activity.

2. Purpose of the KYC Policy

• To establish a reliable method of identifying customers using official documents.
• To prevent and detect any illegal or fraudulent activities, including money laundering.
• To ensure that all users are above 18 years of age and legally eligible to participate.
• To maintain the integrity and credibility of Velki Live as a regulated betting brand.
• To promote accountability, transparency, and secure digital transactions.

3. Legal Framework and Licensing

Velki Live is a regulated online betting information and communication platform operated by Cric Infotech N.V. under the Curaçao Gaming Authority license number 365/JAZ. The company complies with international laws governing responsible gaming, anti-fraud, and AML/CTF protocols. This policy aligns with:

• The Curaçao Gaming Regulations 2024;
• The Financial Action Task Force (FATF) Recommendations;
• The General Data Protection Regulation (GDPR) where applicable;
• Local and international best practices for customer due diligence (CDD).

4. Customer Due Diligence (CDD)

Velki Live enforces multiple layers of verification and documentation to ensure the authenticity of every user’s account. This process is known as Customer Due Diligence. CDD is required before granting full account access or processing any monetary transaction.

4.1 Identification Requirements

• Passport (photo and signature page)
• National Identity Card (front and back)
• Driver’s License with clear photo and address
• Other recognized forms of identity as per regulatory guidelines

4.2 Proof of Address

• Utility bill (electricity, gas, water, internet)
• Bank statement or government letter containing the address
• Lease agreement or property tax receipt (official copy)

4.3 Source of Funds

• Salary slips or employment verification
• Bank transaction history showing source of income
• Proof of business ownership or tax returns

5. KYC Verification Stages

1. Basic Verification: Email confirmation and age declaration during account creation.
2. Document Verification: Upload of ID, proof of address, and payment source verification.
3. Enhanced Due Diligence (EDD): Additional checks for high-value accounts, multiple transactions, or suspicious activity.

6. Enhanced Due Diligence (EDD)

• Video or live identity verification sessions
• Verification of transaction history or cross-platform identities
• Consultation with third-party compliance databases and international sanctions lists

7. Age Verification and Responsible Play

Velki Live strictly prohibits users under 18 years of age from registering or accessing any betting-related services. All account registrations undergo automatic and manual verification to confirm legal eligibility. Accounts found to belong to minors will be terminated immediately and reported as per law.

8. Use of Verified Data

The personal and identification data collected under this KYC policy is used exclusively for regulatory compliance, security enhancement, and platform protection. Data is handled in accordance with our Privacy Policy and never shared with unauthorized third parties.

9. Data Protection & Security

All KYC documents are transmitted through SSL-secured channels and stored in encrypted databases compliant with ISO 27001 standards. Access to personal data is restricted only to authorized compliance personnel. We also implement automated fraud-detection systems and human oversight to prevent identity theft, data leaks, or document forgery.

10. Refusal of Service

• The customer fails to provide valid identification documents.
• Provided documents appear forged, altered, or inconsistent.
• Transactions indicate suspicious or unlawful patterns.
• The user resides in a restricted jurisdiction.

11. Reporting and Legal Cooperation

All suspicious activities detected during the verification process are reported to the relevant financial and gaming authorities under AML laws. We fully cooperate with government agencies, regulators, and law enforcement to prevent illicit financial activities.

12. Updating and Maintenance of Records

Customers are responsible for keeping their account information up to date. Any change in address, payment method, or contact details must be reported. Periodic reviews ensure that existing customer data remains accurate and compliant.

13. KYC for Agents and Affiliates

All registered agents and affiliate partners under the Velki Live network are required to undergo full KYC and contractual verification. Agents must maintain transparent communication with their downline users and adhere to ethical marketing and data handling standards.

14. KYC for Payment Processing

Payment gateways and third-party processors integrated with Velki Live are also bound by strict verification standards. All partners must comply with PCI DSS data protection rules and maintain updated KYC on their merchant accounts.

15. Customer Rights and Assistance

Users can contact our support team via support@veelki.live to:

• Request information on KYC status
• Submit documents securely
• Ask for assistance with verification delays
• Report any issue related to data or identification

16. Periodic Review and Policy Updates

This policy is reviewed annually or when new legislation or regulatory directives are introduced. Any updates are immediately published on the official Velki Live website. Continued use of the platform after such updates constitutes user consent.

17. Commitment to Transparency

Velki Live Official remains committed to the highest level of transparency and accountability. KYC verification is not merely a legal requirement — it is an ethical obligation to protect users and maintain integrity in the digital betting ecosystem.

We encourage users to cooperate fully during verification and to use only genuine personal details. By maintaining strict KYC standards, we ensure that Velki Live remains a trusted and legitimate platform recognized globally.